Question 1

What Services do you offer at Eye Designs Optical?

Accepted Answer

We offer a wide range of optical services, prescription glasses, sunglasses, contact lenses, and frame adjustments. We also carry a variety of designer and budget-friendly eyewear to meet your needs.

Going on vacation or need a last minute present? We have in-stock designer non-RX sunglasses ready to wow everyone!

Question 2

Do I need an eye exam from Des Moines Eye Surgeons to shop here?

Accepted Answer

Nope! You just need a current prescription- bring it in from any eyecare provider!
 
If you don't have one, our friends at Des Moines Eye Surgeons can help!

Question 3

What makes you different than that place that can do two pairs for $79

Accepted Answer

"You get what you pay for" has never been more true than shopping for glasses. At Eye Designs Optical, we only offer the best quality lenses and frames. With our combined experience of over 80 years, we know how to get our customers to see and look the best. 
 
A lot of places that offer gimmicky sales also have a bait and switch. Sure you can get 2 pairs for $79, but if you want to see better, have any protective coatings, or wear anything besides the selection of 4 frames even your great-grandma wouldn't wear, then you are paying $500-$1,000.....AND they are still inferior quality lenses than what we offer. 
 
There is a reason a lot of those places can do glasses for really cheap. They are using retired, outdated, and discountinued progressive lenses that they bought in bulk for cheap. Thats like going to the store to get a new iphone...and its the original from 2007. Yeah it works ok, but the iphone 12 has amazing tech advancements and quality-of-life improvements...you are using it every single day and it makes a huge impact on your life....why wouldn't you want the best?

Question 4

Do you charge for cleanings or adjustments? Do you charge for glasses not bought there?

Accepted Answer

Eye Designs Policy on Frame Adjustments

Adjustments: Unlimited free cleanings, nose pads, and adjustments, if it is over a year since you purchased, we are more than happy to help you with your understanding that if something happens we will not be held responsible for replacing them.

Outside Adjustments: If your frames or lenses came from somewhere else, we cannot be responsible if the lenses or frames become damaged. We simply do not know the quality of the eyewear. We are more than happy to help you with your understanding that if something happens we will not be held responsible for replacing them.

Question 5

How long does it take to get glasses?

Accepted Answer

Your glasses are custom ordered for you and your prescritption. This typically takes between 7-14 business days depending on the complexity and availability of your prescription. 
 
As soon as they come in though we will let you know!

Question 6

How can the mall store have my glasses made in an hour?

Accepted Answer

The mall stores have a limited prescription range that they can do in store, usually without any antiglare and they are very basic low tier quality lenses (a few of us worked there!).
 
Anything else they have to send out to their main labs and their turn around is also 7-14 days on that.

Question 7

Can I special order a frame?

Accepted Answer

Absolutely! If you have a specific frame in mind that we don't currently have in stock, we can often special order it for you, depending on the availability from the manufacturer and if we are a partner with them. Simply provide us with the brand, style, or model number, and we'll do our best to get it for you. Please note that special orders may take 7- 14 business days to arrive. Contact us or visit the store for assistance with your request!

Question 8

Do you take my insurance?

Accepted Answer

Eye Designs Optical files and submits for VSP, Eyemed, and Avesis which are VISION INSURANCES. 
 
We also file and submit for Medicare AFTER cataract sugery (they contribute one time!)
 
Everything else, you can submit your receipt and if your insurance company will cover it, they will reimburse you directly.

Question 9

Do you offer warranties?

Accepted Answer

30 Day Guarantee
Unopened Accessories or Prescriptions sold by Eye Designs: Within 30 days we will accept undamaged and unopened accessories and prescriptions sold by Eye Designs.
Lenses: Lenses may be replaced one time at no charge for fitting change or non-adapt within 30 days of invoice date. Any other changes must be made at this time. If an upgrade of materials or lenses occurs, customer will be responsible for difference.
Restyle*: Frames may be changed one time within 30 days of purchase. Any other changes must be made at this time. Frames must not have visible wear or damage. If the new frame charge is greater than the original charge, customer will be responsible for the difference. 
Cancellation**: Within 30 days of purchase, you may cancel your order. Frames may be returned for full reimbursement with no visible wear or damage. Lenses cancelled after processing has begun will be at 50% charge of retail. Your lenses were custom ordered for your prescription and combination of materials- they cannot be reused and must be discarded. 
*Insurance: Eyemed and VSP do not allow frames to be restyled. To work with you around this we will offer 50% off an additional pair of frames and lenses. 
**Insurance: A restocking fee of $100 is charged for any cancellation with Eyemed or VSP.

Happiness Guarantee
Doctor’s Change: Lenses will be replaced at no charge within 90 days of purchase date.
Frames: Manufacturer defects will be replaced one time at no charge within one year of purchase date. Broken, stepped-on, scratched, twisted frames, etc..  are damage sustained outside the coverage of a manufacture warranty. 
Lenses: Lenses will be replaced one time under warranty within one year of purchase date. This only applies to lenses that have normal wear and tear. 
Adjustments: Unlimited free cleanings, nose pads, and adjustments.

Question 10

Can I use my old frame?

Accepted Answer

If your frame is in good shape as determined by our experienced opticians, we certainly can! 
 
Sometimes it is best to leave those old frames as back-up pairs though and get yourself a stylish new frame, who knows when you might need them!

Question 11

How do I know what frame and lenses will suit me best?

Accepted Answer

Our trained opticians will help you find the perfect frame and lens to complement your face shape, personal style, and prescription needs. Feel free to ask about the latest eyewear trends during your visit!

Question 12

Do you offer blue-light blocking lenses?

Accepted Answer

Yes, we offer blue-light blocking lenses to reduce eye strain from digital devices. These lenses are available with or without a prescription and can be added to most lenses.

Frequently asked questions